Create and submit an Incident via the web app

Guide: Reporting Incidents via the QR-Patrol Web App

Until now, Incidents could only be reported through the Mobile App (by guards/workers).
With the latest update, Managers/Users can now also create and send Incidents directly from the Web App, making incident handling faster and more flexible.

Where to Find the New Function

1. Log in to the Web App.
2. Go to the Events Browser tab.
3. From the list of guards, select the Guard/Worker on whose behalf you want to report an Incident.
4. Click the new Incident Report button

Creating an Incident Report

Once you click the Incident Report button:

1. An Add Incident form will open (see screenshot).
2. Fill in the following fields:
   • Selected Guard: The guard/worker on whose behalf you are reporting.
   • Incident Type: Choose the type of incident from the dropdown list. (required)
   • Description: Enter a short description of the incident (up to 256 characters).
   • Client / Site / Check Point: Optionally filter and select the related client, site, and checkpoint.
3. Click Confirm to submit the report.

Viewing & Managing Incidents

• All submitted incidents appear normally in the Events Browser, along with other events.
• They are also available in the Issue Management tab, where you can:
  • Review and manage the incident
  • Open a related Work Order if needed

✅ This new feature gives managers more control and ensures that incidents can be reported and documented even without direct input from the mobile app.