Issue’s Details Tab

In this tab, you can view and edit the Details of your Issue. Greyed-out fields are non-editable.

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To change the “Status”/“Severity”/“Priority”, click on the dropdown menu and select the one that meets your needs.

The available Statuses are the following: Open, In Progress, Ignored or Closed. All Issues by default are set to “Open”.

Note: If a WO is created for an Issue, then its Status will be automatically changed to “In Progress” by the system!The available Severities are the following: Critical, Major, Moderate, Low.Note: Incidents carry the Severity of the Incident Type (as set by the managers under Resolution Center>>Incident Types. Refer to Web app user guide under Section “Incidents” for more information).

The available Priorities are the following: High, Medium, Low.

To reset the Severity/Priority, select the blank option on the dropdown menu.


Due Date

To change the “Due Date”, click on the calendar icon and select the Due Date of your
preference. You can also edit the date & time manually, by clicking on the field and writing down your date & time of preference.



Press on the “Notes” field to add internal notes for this Issue (e.g. Root cause, additional
information etc.). These notes are only visible within the web application, between managers.


Link Issues

If more than one Issues are related, you can link them together to show their relation.

To link one ore more other Issues with your Issue, press on the “Link Issues” field and select the one(s) you want to link from the dropdown menu. If you are unsure which one of the dropdown options is the Issue you want to make a linkage with, check its Ref number.

Issues linked together appear under “Linked Issues” and you can quickly navigate to one of them by clicking on it.



Under “Timeline”, you can view detailed historical logs for any changes made for this Issue, such as Status changes, Notes and Linkages, as well as WOs created for this Issue. All logs include the date and time a change took place, as well as who made it.


Create WO through an Issue

Press “Create WO” to create a new Work Order that will be assigned to this Issue. For
information on how to create a WO, refer to “WOs Details Tab” section.

Press “Save” to save your changes, or “Cancel” to close the Issue window without saving.