1) A schedule exists on the web application that has the “Alert by email” enabled (i.e. this means that you have requested to be notified by email for any scan that was performed outside of the defined time range. Note that these emails are sent to active Users of the Company (Company –> Users) provided that they are marked to “Receive Email Alerts”.).

Additionally, a scan was not performed at all, or it was performed outside of the defined time range.

Q: How can I check this?

A: To ensure this, access your account on the web application and check under the Events Browser: if no scan exists at all** for the target checkpoint and time-range, or a scan exists but with scanning time out of the schedule time-range, this means that the system correctly generated the missed scan alert!
** You may want to contact the Guard and see whether they indeed missed the scan, or have any unsent events on their mobile device, (most common reason for unsent events is non-adequate internet connection – Once the mobile connects to the internet again all the unsent events will be submitted to the service).

2) If you can find a scan within schedule’s time range:

One of the most common reasons for getting this email even if you can see a scan event on the Events browser which is according to the schedule, is the internet connection on the guard’s mobile device:
Specifically, if a guard scans a checkpoint but their device does not have adequate internet connection at the time, then the event is stored on their device to be submitted once internet connection is re-established.

If they reconnect after the scan end time has been reached, then the system in the meantime has correctly generated a missed scan alert, since at the moment of generation no scan information was available!

Q: How can I check this?

A: To ensure that this is the case, access the Events Browser on the web application, locate the target Scan event, press on “View Details” button for the target Scan event and check the “Date Submitted” field value (see example below):

The submitted date is the date that the scan was submitted on the service, and should be at any point after the scan end time!