This means that the Username or Password you typed when trying to log in to the Web Application (, is incorrect. Please try again using the correct Username and Password. If you can’t remember your Password, you can easily reset this by clicking on the “Forgot Your Password?” prompt, using your email and Username.
The new Password must have at least: 8 digits, 1 capital, 1 lowercase, 1 number, and 1 symbol character.