FAQs

FAQs2024-02-22T16:16:06+02:00
Location Indication is red – Mobile Application2024-02-22T16:14:03+02:00

If the Location Indication is red, it means that the location data settings (GPS) on the mobile device are disabled or there is no GPS coverage in the area.
Please check your GPS settings.

How to force Sync the Mobile App with the Web Application2024-02-22T16:13:56+02:00

Force Sync the Mobile App with the Web Application:
1. Log into the Mobile App
2. Press on the 3-stripes menu button on the top-left of the screen
3. Tap on the “Settings” option
4. Swipe down the entire screen to refresh
5. The message “Application Data synced” will pop up
That’s it!
Alternatively, just log out/in to the Mobile App and it will automatically Force Sync.

“Invalid credential or Password” error message. – Web Application2024-02-22T16:14:37+02:00

This means that the Username or Password you typed when trying to log in to the Web Application (https://followmystaff.com/), is incorrect. Please try again using the correct Username and Password. If you can’t remember your Password, you can easily reset this by clicking on the “Forgot Your Password?” prompt, using your email and Username.
The new Password must have at least: 8 digits, 1 capital, 1 lowercase, 1 number, and 1 symbol character.

“The ID entered is not valid” error message. – Mobile Application2024-02-22T16:14:32+02:00

This means that the Guard ID you typed into the “Enter ID” field when you tried logging in to the Mobile App, is incorrect.
Please try again using the correct Guard ID.

“ERROR – 1017: Guard pin mismatch” error message. – Mobile Application2024-02-22T16:14:25+02:00

This means that the PIN you typed in the “Enter PIN” field when you tried logging in to the Mobile App, is incorrect. Please try again using the correct PIN.

“The code read is not recognized” error message. – Mobile Application2024-02-22T16:14:20+02:00

The guard is not able to Scan the Checkpoint, because either the Mobile App hasn’t been synced recently or this Checkpoint belongs to a different Branch Office than the one the Guard is assigned to.
Note: Generally, a Guard and a Checkpoint must be assigned to the same Branch Office in the Web Application in order for the Guard to perform successful Scans.
Please try to Force Sync the Mobile App (using the Troubleshooting guide, item 7) and report this to your on-premises Administrator of QR-Patrol for further review.

“You have Unsent events!” error message and the Events Status Indication is red “X”. – Mobile Application2024-02-22T16:14:13+02:00

This means there are Unsent Events on the device. Please check your internet connection. Once proper internet connection is established, the Events should start being uploaded on the Web Application.

While on the Mobile App, tap on the 3-stripes on the top-left of the screen and press on the “Events” option. On this tab you can see all the Events submitted -and if there are any Unsent Events left. By swiping left on each Unsent Event, you can either “[Force]Send” said Event to submit it to the Web Application or hit on the “Delete” to delete the Event.

Internet Connection Indication is red – Mobile Application2024-02-22T16:14:08+02:00

If the Internet Connection Status Indication is red, it means that the internet connection of the device is either poor or non-existent.
Please check your Internet settings.

How to create Automated Scheduled Reports2024-02-12T12:19:13+02:00

You can Schedule an automated email Report for each Client on a daily, weekly or monthly basis. For more info on this, kindly check the respective guide on our Learning Center.

How to export Reports through the system – (reporting options)2024-02-12T12:20:28+02:00

There’s a multitude of ways to export all the submitted Events of the Web Application into a Report.
A) Through the Events Browser
By entering the respective filters (Guard/date/time/Tour/Client/Site), you will see the related data and you can export them through the “Export To Excel/PDF” button. More info, here.
B) Through the build-in Reports
When you click on the “Reports” tab in the Web Application, there are available some reports related to (Schedules, Clients, Incidents, Guards, etc.) that you can use and export manually to Excel/PDF. More info, here.
C) Through the automated, Scheduled Email Reports
You can Schedule an automated email Report for each Client on a daily, weekly or monthly basis. More info here.
D) Through the BI Tool
BI is a fully customizable reporting tool that we have integrated into our system, which allows you to create your own Reports and an overview of them (dashboard, bar/pie chart etc.), tailored to your operational needs. You can also Schedule your reports to be sent to as many recipients as you wish or export them in one of the available formats. For more info about the BI tool, please press here.

How to let your Clients monitor their Sites – (Client view)2024-02-12T12:16:28+02:00

For more info on this, kindly check the respective guide on our Learning Center.

How to report an Incident to the system2024-02-12T12:15:42+02:00

Using the Incident button on the Mobile App the Guards can easily report any Incident and also attach MME files to it (photo, video/audio recording and of course, add their signature as well). However, there’s one thing that should be done first by the Manager (User) of QR-Patrol on the Web Application. The first step would be to create a set of predetermined Incident types following this path on the Web Application: Resolution Center -> Incident Types -> Add.
After this step, every time a Guard taps on the Incident button on the Mobile App, they’ll have to choose from this list of predetermined Incidents. For more info related to the creation of Incidents, visit this guide.

How can Guards check their daily tasks through their mobile phone – (Timeline)2024-02-12T12:14:26+02:00

Each Guard can check their daily Schedule when they press the “Timeline” button on the top-right corner of the Mobile App. It consists of 2 tabs, Pending Tasks and History.
Pending Tasks is your personal assistant in regards to when and where your current/upcoming schedules are to be performed and what actions you need to perform to fulfil them. History is related to the Schedules and Tasks that have already occurred and are either completed or not (each color-indicated respectively).
For more info, check this guide.

How can the Manager (User) be notified about incomplete Schedules (Missed Scans)2024-02-12T12:13:32+02:00

If the Schedules have not been completed within the specified Check Time Range, the Manager (User) will be notified in the following ways:
A) On the “Tour” section of the main screen, all Tours with “0” numbering, indicate Patrols with Missed Scans.
B) Missed Scans automated emails will be forwarded to the Manager’s (User’s) email address (this feature can be activated by enabling the “Receive Email Alerts” on the User’s page).
C) The Manager (User) can have a view of the completion of each Schedule through one of our build-in Reports found in the out-of-the-box solution, the “Schedule report”.

What’s the difference between Loose and Strict schedules2024-02-12T12:12:38+02:00

When creating a Schedule, you first need to designate the type of the Schedule, whether it will be a “Loose” or a “Strict” Schedule by clicking on the “Loose” checkbox. The main difference between the “Loose” and “Strict” Schedule, is that in the “Strict” Schedule you have to specify the Scan time for each Checkpoint individually. For the “Loose” Schedule variant you just set the Check Time Range for the beginning and the ending of the Schedule only.
For more info related to the creation of Schedules, visit the Web Application guide (Routes).

How to create a Schedule2024-02-12T12:11:41+02:00

You can make use of our scheduling tool found in the Web Application of QR-Patrol. Managers (Users) can create Schedules that the Guards can adhere to so as to ensure that the Guards are following a specific routine when Patrolling.
For more info related to the creation of Schedules, visit the Web Application guide (Routes).

As a Guard, how can I perform a Patrol using the Mobile app2024-02-12T12:10:49+02:00

Over here, in our Learning Center, you can find -in detail- the steps you need to follow to perform a Patrol through the Mobile App.

As a Manager (User), how can I have an overview of all the Events submitted on the Web Application2024-02-12T12:09:42+02:00

As a Web Application Manager (User), you can see all submitted Events in the “Events Browser” (the main screen of the Web Application) by making use of the various available filters.
Over here, in our Learning Center, you can find -in detail- the steps you can follow.

How to Import Beacons into the system2024-02-12T12:08:28+02:00

Over here on our Learning Center, you can find our comprehensive guide on how to properly set up and Import Beacons into the system.

How to Import NFC tags into the system2024-02-12T12:07:32+02:00

There are two ways you can go about this, over here, on our Learning Center you can find both.

How to Assign Checkpoints to a Client/Site2024-02-12T12:06:40+02:00

There are two ways you can go about this, over here, on our Learning Center you can find both.

How to generate and print QR-Codes on my own2024-02-12T12:05:14+02:00

Visit our updated Learning Center for all your questions regarding the assignment and printing of QR-Codes.

How to set up a Guard’s details2024-02-12T12:04:12+02:00

You can edit a Guard’s details by visiting your go-to-page (https://followmystaff.com/) clicking on the “Company” icon on the top-left and then the “Guards” option. From each Guard’s page you can edit their respective details. More info on Guards’ details and settings on our Learning Center.

How to create a Client and their related Sites2024-02-12T12:03:05+02:00

For more info on this, kindly check the respective guide on our Learning Center.

How to set up Web Application Users (Managers)2024-02-12T12:01:44+02:00

On your go-to-page (https://followmystaff.com/) click on the “Company” tab (top-left of the screen) and select “Users”. By clicking on “Add” you can add as many Users as you want. For more info on adding and editing Users you can visit our continuously updated Learning Center

How to log into the Mobile App2024-02-12T12:00:27+02:00

You need credentials provided by your on-premises QR-Patrol Administrator. Kindly check on our Quick-Start Guide for logging in to the Mobile App.

How to login to the Web Application2024-02-12T11:59:09+02:00

You can log in the Web Application by visiting your go-to-page (https://followmystaff.com/) and using the credentials (Username/Password) that you received in your inbox upon account creation.
If this is your first time signing up, take a look at our respective Quick-Start Guide over here.

What do I need to do to install QR-Patrol?2024-02-12T11:57:53+02:00

The Web Application does not require installation as it is cloud-based. You only need to visit your go-to-page (https://followmystaff.com/), use your credentials (Username, Password) and you’re all set!
As for the Mobile App, all you have to do is download it from your device’s respective marketplace (PlayStore or AppStore), enter your Guard ID & PIN (if a PIN code has been set by your Administrator) and you can get started!

How to change my QR-Patrol Plan2024-02-12T11:55:25+02:00

You can easily change your Plan, by following the steps here.

I have just purchased my QR-Patrol Plan. How can I sign up on the Web Application?2024-02-12T11:54:22+02:00

The QR-Patrol Web Application has a simple web interface in order to sign up or log into the system. Please follow the detailed steps in this guide.

How to purchase a QR-Patrol Plan Online2024-02-12T11:53:27+02:00

In order to subscribe to a QR-Patrol Plan or purchase hardware for your Patrols (NFC tags, Beacons etc) contact one of our partners in your region, or follow the steps here.

How can I become a QR-Patrol partner?2024-02-12T11:50:54+02:00

Check this blog and see how you can easily become a QR-Patrol partner.

Can you source smartphones and rugged devices from us?2024-02-12T11:50:03+02:00

Yes, we can also supply you with smartphones and rugged devices that you want after consultation with us, through our company’s e-shop.

Is there any dedicated Mobile app for the Web app managers?2024-02-12T11:49:27+02:00

Yes, this is supported through the QR-Patrol M.A.R.S. app. This is a useful tool for any guard tour monitoring process, allowing the remote management of guard tours and patrols via a simple mobile application (available for iPhone/iPad and Android devices). You can now manage guard tours and receive real-time incident reports, keeping an eye on guards’ activities and schedules and getting immediate reports about guard tours on your mobile device.

What type of checkpoints are compatible with the system?2024-02-12T11:46:22+02:00

QR-Patrol are compatible with 4 checkpoint types: The guards can scan QR-codes or NFC tags, which are the most common types of checkpoints, or even Beacons or Virtual checkpoints for automatic scanning.

Can I import already existing checkpoints into my QR-Patrol account?2024-02-12T11:44:10+02:00

Yes, if you want to upload already existing checkpoints, our technical team take it over and bulk-upload them to your QR-Patrol account.

Where are our servers hosted? What are the available server hosting options for the system?2024-02-12T11:43:24+02:00

Our servers are placed in a European country (Germany).
We are very flexible regarding the hosting options that we can provide you. Contact us for more info.

Is QR-Patrol compliant with GDPR?2024-02-12T11:42:17+02:00

We are fully compliant with the EU’s GDPR. Every necessary measure has been taken in order to ensure the safety of the system and our customers’ data. You can check QR-Patrol’s architecture and some more information on how we protect your data here.

What are the minimal device specifications in order to use the QR-Patrol mobile app?2024-02-12T11:41:42+02:00

QR-Patrol is compatible with almost every device (Android, iPhone/iPad).
We’d suggest though the following minimum specs, in order for you to have the optimum functionality:

a) for Android:
– Android version 5.0 and above
– For fingerprint functionality Android version 6.0 and above

b) for iOS:
– iOS version 11 and above

If you want to use NFCs for scanning, the device must support NFC technology.
If you wish to use Beacons as well, the device should support BLE (Bluetooth Low Energy).

Is the installation of the system complicated?2024-02-12T11:40:43+02:00

The web application does not require installation as it is cloud-based – you only need your set of credentials (Username/Password) to login to the https://followmystaff.com/ page.

As for the mobile application, all you have to do is download it from your marketplace (PlayStore or AppStore), enter your Guard ID & PIN(if exists) and get started! If you need more help, contact us at support@qrpatrol.com.

Can I test it for free?2024-02-12T11:37:56+02:00

Of course, you can test it by accessing our Free Test here. If you want a more personalized experience, you can contact us at info@qrpatrol.com to create a free dedicated demo account for your company.

Is QR-Patrol available in my region and language?2024-02-12T11:36:54+02:00

QR-Patrol is a real-time cloud-based guard tour monitoring system so it is available worldwide. Due to its nature, there is no need for special installation, you can use the system from everywhere.
Also, both web and mobile app have been translated into many different languages, so you can select the one that suits you.

What is QR-Patrol?2024-02-12T11:36:02+02:00

QR-Patrol is a real-time online guard tour system based on NFC, Beacon and QR-code tags use. The staff scans tags placed on locations and assets and the Monitoring Center gets informed in real-time about incidents and events. Any time a QR-code, NFC tag or Beacon is scanned, the information is sent to the QR-Patrol Web application via a cloud server and the staff takes immediate control on buildings and locations all over the world.

Each guard conducting a guard tour is armed with a unique technology. He can now manage all of his work via his smartphone and complete guard tours in total control of occurring incidents. Inspections and guard tours are enhanced with the ability to attach pictures, voice messages, notes and signatures to the scanned items. In addittion, the security staff (security guards, workers etc.) can inform immediately the facility managers who are responsible for monitoring assets and locations.

All kinds of assets and buildings, ranging from departments, locations, warehouses to transportation areas, airports, stores and remote areas can be set under total control as facility managers and staff can handle a bunch of information for any client just from one location.

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