Can I prevent my guards from copying checkpoints and “cheating” the system?2023-03-08T16:13:37+02:00

“Cheating” is not an easy thing to do; every time your employees send an event, their position (acquired by GPS, WiFi and GSM cell antennas) and respective time-stamp is also included, so you will be able to spot where they are.

There are more ways to ensure you get accurate results: you can use different kinds of checkpoints (like Beacons which can be placed in unreachable areas) or make use of the Geofence feature which instantly highlights a checkpoint that was scanned out of range.

Is the installation of the system complicated?2023-03-08T16:12:50+02:00

The web application does not require installation as it is cloud based – you only need your set of credentials to login.

As for the mobile application, all you have to do is download it from your marketplace (PlayStore or AppStore), enter your Guard ID & PIN and get started!

What is the maximum number of checkpoints QR-Patrol supports?2023-03-08T16:14:50+02:00

You can have an unlimited number of checkpoints in your account!

What type of checkpoints can be used?2023-03-08T16:12:25+02:00

With QR-Patrol you can use QR-Codes, NFC tags and Beacons as checkpoints; you can check their differences here to find out what’s the most suitable for you.

What are the minimum device specifications in order to use QR-Patrol?2023-03-08T16:11:42+02:00

QR-Patrol is compatible with almost every device (Android, iPhone/iPad).
We’d suggest though the following minimum specs, in order for you to have the optimum functionality:

a) for Android:
– Android version 5.0 and above
– For fingerprint functionality Android version 6.0 and above

b) for iOS:
– iOS version 11 and above

Keep in mind that not all devices support the NFC feature.
If you wish to use Beacons as well, the device should support BLE (Bluetooth Low Energy).

Is QR-Patrol available in my region?2023-03-08T16:11:12+02:00

QR-Patrol is a real-time cloud based guard tour monitoring system so it is available worldwide.

Can I test for free?2023-03-08T16:10:48+02:00

Of course, you can test it by accessing our Free Test here. If you want a more personalized experience, you can contact us at info(at)qrpatrol(dot)com to create a free dedicated demo account for your company.

How secure is QR-Patrol?2023-03-08T16:09:57+02:00

Every necessary measure has been taken in order to ensure the safety of the system and our customers’ data. You can check QR-Patrol’s architecture and some more information on how we protect your data here. In addition we are fully compliant to EU’s GDPR regulation.

What does QR-Patrol mean?2023-03-08T16:09:28+02:00

Quick Response Patrol.

What is QR-Patrol?2023-03-08T16:09:05+02:00

QR-Patrol is a real-time online guard tour system based on NFC, Beacon and QR-code checkpoints use.

The staff scans checkpoints placed on locations and assets and the Monitoring Center gets informed in real-time about any Incidents and events. Every time a checkpoint is scanned, the information is sent to the QR-Patrol Web application via a cloud server and the staff can take immediate control on buildings and locations all over the world.

Can you supply smartphones and rugged devices?2023-03-08T16:27:49+02:00

Of course we can. Please contact us or contact our partners worldwide.

Is there an alert that will email the control room/managers if my guard is off-schedule?2023-03-08T16:28:12+02:00

Yes! QR-Patrol offers real time email & visual (web application) notifications for missed checkpoints that were supposed to be scanned during a specific date/time period.

Can I see the position of my staff on the map?2023-03-08T16:28:32+02:00

Of course, in real time.

Can my staff send text notes to the control room during their tour?2023-03-08T16:28:50+02:00

Yes they can.

Can my staff send photos/sound during their tour?2023-03-08T16:29:13+02:00

Yes they can.

Can the control room send text notes/instructions to my staff?2023-03-08T16:29:56+02:00

Yes of course, using a very simple interface. The system even allows you to send text notes to multiple Guards simultaneously!

Can QR-Patrol be used for Incident Reporting?2023-03-08T16:30:45+02:00

Yes. The managers can define an Incidents list via the web application, and the Guard can subsequently choose from that predefined Incidents list the ones that best fit in the circumstances. Furthermore, the Guard can write text notes, add photos and sound recording in order to better describe the situation, and even assign that Incident to a Client.

Can the Incident Report contain pictures and text notes?2023-03-08T16:31:03+02:00

Yes of course.

Can the Incident Report be sent directly via e-mail to the client?2023-03-08T16:31:24+02:00

Yes of course. The Guard can choose to send directly and in real time the Incident Report to the client’s e-mail address!

Moreover, you can schedule your clients’ reports to be sent automatically at a predefined time interval (e.g. daily/weekly/monthly).

Is it possible to edit the Incidents list?2023-03-08T16:31:48+02:00

Yes, you can create your own incidents or modify the existing ones by accessing the Incidents page in the web application.

Does the system allow me to set scheduled routes for my staff?2023-03-08T16:32:08+02:00

Yes of course. You can create two types of schedules: Loose and Strict ones.

What does Loose and Strict Schedule mean?2023-03-08T16:32:25+02:00

Loose schedules are the ones that do not require a strict scan time range and order of scanning your checkpoints. These are useful in cases where you just want to make sure that the Guards have visited a site any time within a loose time range (e.g. within 24hours).

On the other hand, Strict schedules are the ones that require a strict time range or specific order of checkpoint scanning. These can be of use if you want your Guards to visit sites in a specific order.

Can the schedules be sent to the mobile application?2023-03-08T16:32:43+02:00

Of course, in order for your staff to be aware of what to do next at any time!

Are there any reporting capabilities?2023-03-08T16:33:10+02:00

Yes, the system offers numerous built-in reports which can be exported in Excel and PDF format.

Moreover, GOLD (more information here) users have the option to create their own reports according to their needs through the Advanced Reporting Tool!

Is there available a KML export?2023-03-08T16:33:35+02:00

Yes, you can export a KML report for any tour performed and any path followed by your Guards that is recorded in the Guard Trail functionality (available for GOLD users, more information here).

Is there any way for the end customer to be informed about any incidents on their sites?2023-03-08T16:33:59+02:00

Yes, end customers can have their own credentials for accessing the web application or MARS mobile application (available for PRO and GOLD users, more information here), and monitor in real-time the actions that have taken place on their sites!

My client wants a patrol done every hour, starting at 11 am to 3 am the next day. Do I have to create 16 Schedules to receive the email alerts?2023-03-08T16:34:17+02:00

No, you can simply create one strict Schedule with 16 occurrences; this way, when a checkpoint is missed, the managers will be notified immediately.

Can the manager receive an alert on their smartphone as well as on the web application?2023-03-08T16:34:38+02:00

When your Guards send an SOS or Mandown alert, the manager receives a visual, a sound and an email alert on the web application in real time. They will also receive a push notification on their MARS mobile application (available for PRO and GOLD users, more information here) and they can also receive an SMS to up to 3 mobile numbers (tip: this is very useful in case the Guard does not have access to the internet!)

Will QR-Patrol notify our guards automatically about any new/updated schedules?2023-03-08T16:34:56+02:00

Yes; when a manager adds/updates a schedule, the change will be reflected in real time in the mobile application.

What happens to my guard’s data in case of an internet loss?2023-03-08T16:35:15+02:00

The mobile application works properly offline as well and your Guards can continue submitting any type of event; all of the unsent events will be queued and will be uploaded to the web application once the device retrieves the signal. This way, there’s no chance of losing any events!

What happens if my staff fails to follow a schedule?2023-03-08T16:36:17+02:00

In this case, the managers will receive an automated report via email, informing them about the missed schedule/checkpoints. You can also export a Schedule Report whenever you want, to check the status of your active or past schedules.

How do I login with a different Guard ID on my smartphone?2023-03-08T16:36:55+02:00

Open the menu by pressing on the top left menu button and logout – the app will redirect you to the login screen where you can enter your new Guard ID & PIN.

* Applicable for the New Mobile Application
There is a different process that needs to be followed in case you are using the old mobile application (you can contact us at support(at)qrpatrol(dot)com for more information), however we strongly suggest to switch to the new one as the old is no longer supported.

Is there any way to increase the accuracy of the live tracking?2023-03-08T16:37:14+02:00

Of course – you can customize your Guard’s accuracy settings from their settings page on the web application (Company>>Guards). By editing the “Accuracy “settings (under “Location”), you will define the ideal accuracy of GPS tracking, i.e. the accuracy that the system will try to achieve. Please note that the actual accuracy is retrieved from the Guard’s device, i.e. it is device dependent.

Is there any way to increase the refresh rate on the live track?2023-03-08T16:37:35+02:00

Yes; you can customize your Guard’s location retrieval settings from their settings page on the web application (Company>>Guards) by editing the “Watch timeout which is the period of time that the app will wait to get the GPS signal before retrying, and which can be set at 30 seconds up to 3 minutes. “Check interval” option refers to the duration of time that will pass until the application will start searching again for the guard’s location. It can be set at 30 seconds up to 30 minutes.

The location on my device is off. What could be wrong?2023-03-08T16:38:37+02:00

A;At the top right of your screen, the location icon can quickly inform you about your location status: it can either be green, orange or red, depending on how recent the location update was.
If the icon is red:
1. Make sure you have enabled the location settings on your device
2. Make sure that Wi-Fi (or GSM) is enabled
3. Press the location icon and “Force Locate” your mobile application by pressing the respective button.

* Applicable for the New Mobile Application
There is a different process that needs to be followed in case you are using the old mobile application (you can contact us at support(at)qrpatrol(dot)com for more information), however we strongly suggest to switch to the new one as the old is no longer supported.

Why did I get an email for a missed scan?2023-03-08T16:41:10+02:00

1) A schedule exists on the web application that has the “Alert by email” enabled (i.e. this means that you have requested to be notified by email for any scan that was performed outside of the defined time range. Note that these emails are sent to active Users of the Company (Company –> Users) provided that they are marked to “Receive Email Alerts”.).

Additionally, a scan was not performed at all, or it was performed outside of the defined time range.

Q: How can I check this?

A: To ensure this, access your account on the web application and check under the Events Browser: if no scan exists at all** for the target checkpoint and time-range, or a scan exists but with scanning time out of the schedule time-range, this means that the system correctly generated the missed scan alert!
** You may want to contact the Guard and see whether they indeed missed the scan, or have any unsent events on their mobile device, (most common reason for unsent events is non-adequate internet connection – Once the mobile connects to the internet again all the unsent events will be submitted to the service).

2) If you can find a scan within schedule’s time range:

One of the most common reasons for getting this email even if you can see a scan event on the Events browser which is according to the schedule, is the internet connection on the guard’s mobile device:
Specifically, if a guard scans a checkpoint but their device does not have adequate internet connection at the time, then the event is stored on their device to be submitted once internet connection is re-established.

If they reconnect after the scan end time has been reached, then the system in the meantime has correctly generated a missed scan alert, since at the moment of generation no scan information was available!

Q: How can I check this?

A: To ensure that this is the case, access the Events Browser on the web application, locate the target Scan event, press on “View Details” button for the target Scan event and check the “Date Submitted” field value (see example below):

The submitted date is the date that the scan was submitted on the service, and should be at any point after the scan end time!

Why did I not receive an Incident Event Report?2023-03-08T16:40:11+02:00

QR-Patrol enables you to send incident reports to your Clients in real-time;

To do this, a set of conditions must apply:

– (Web Application) On target Client page, you have to provide at least one valid email address, and check the box “Incident Report by Email”
Note: if you leave the box “Incident Report by Email” un-checked, the guard can still force sending of an Incident report by email, by checking “Send the report by e-mail” box on the mobile application

– (Web Application) The target Client must have at least one checkpoint assigned to their site(s):
> On Client page, Sites section select one site and press on “Manage Check Points” link > on the pop-up page ensure that Assigned CheckPoints list contains at least one checkpoint (to be used for assignment by the guard upon incident sending)

– (Mobile Application) As a Guard, while sending an Incident event you have to link Checkpoint to Incident (Mobile application)
> Press on “Assign Checkpoint” button > follow the process to assign a QR-Code/NFC/Beacon/Virtual Checkpoint

– (Mobile Application) As a Guard, while sending an Incident event you can optionally (for force sending) check the “Send the report by e-mail” box

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