After logging into the Web Application, users land on the main dashboard, where they are greeted by the Events Monitor.
The Events Monitor serves as the central hub for overseeing and monitoring field operations in real time. It allows users to track guard activity, review incoming events, apply advanced filters, and make informed decisions based on live operational data.
Through the Events Monitor, managers can quickly understand what happened, who was involved, where events took place
Additionally, filtered results can be exported into detailed Reports for further analysis.
Main Menu (Functions Bar)
- the Company icon, which provides access to the entirety of the Company's structure (Company Details, Branches, Clients, Checkpoints, Users, Guards) and some extra features (Custom Maps, SOS Buttons, Safepass Clients, Guard Trail)
- the Routes where you can create, edit, organize and have an overview of your Schedules
- the Mobile Forms, where you can create, edit and assign Mobile Forms
- the Resolution Center where you can handle Issues like Alerts (Incidents, SOS Events etc.) from the moment that they were first reported until their final resolution
- the Welfare Check where you can activate the Welfare Check function for your field force
- the Time & Attendance module in QR-Patrol allows managers to track and monitor employee working hours, breaks, check-in/check-out times, and overall workforce attendance
- the Reports where you can access an array of built-in Reports
- the BI where you can harness the capabilities of our Business Intelligence tool
- the Actions Log where you can see a detailed log of all Actions taken in your Account
- the Actions Log where you can see a detailed log of all Actions taken in your Account
- AI Reports – Provides AI-powered reports and insights based on collected data, helping users identify patterns, analyze events, and gain a better understanding of your operations
Main Screen Overview
01
Functions Bar & Account Settings
Navigate through all the basic features of the Web Application.
From this area, users can also access key account settings such as language preferences, account and billing settings, as well as Password settings..
02
Help / Notifications
Access helpful tools and resources from the top-right corner of the screen, where you can view Notifications and stay up to date with important updates.
Through the Help menu, you can explore the Learning Center for comprehensive guides and submit your feedback (Feature Requests, Bug Reports, or other suggestions) to help improve your overall experience with the system.
03
Field Force
Select Guards/Workers in order to:
- Filter out Events produced by them
- Send them a direct message
- Track their location
- Create and submit an Incident on their behalf (new feature)
Managers can now report an Incident directly from the Web App, selecting a specific Guard/Worker and submitting the report as if it was sent by that Guard via the Mobile App.
04
Map
Monitor all Events’ activity on the map.
You can also set a default map layer for your account (e.g., Google Hybrid, Google Road, OpenStreetMap, Google Terrain) by selecting your preferred option from the Base Layers menu at the top right corner.
05
Events
For submitted Events, you can see all relevant details such as location coordinates, attached Multimedia, Notes, Event Timestamps etc.How to Filter and View Events
Our system is event-driven, meaning you can monitor what has happened or what’s currently taking place in your operations in real time. This allows you to have a detailed overview of your operations and act quickly when needed. Let us walk you through how to filter and view your Events:
Step 1: Select Guard/Worker
Start by selecting the specific Guard/Worker whose Events you’d like to review. You can also bulk-select all personnel by ticking the respective checkbox. This will allow you to view events submitted by multiple team members at once.
Step 2: Set the Time Range
Next, adjust the time range for the Events you want to view:
Use the calendar buttons to pick your desired start and end dates.
Take note that by default, the current day is pre-selected.
Step 3: Apply Filters
Now, it’s time to narrow down your Event search by making use of the Filtering Tools:
You can choose specific Event Types to focus on (e.g., Incident Events, MMEs).
Or make the most of the advanced filtering options (e.g. to fetch Events for a particular Client) to refine your results further. For example, you can single out Events which have a Mobile Form attached to them (by selecting the “Only Show Scans with Mobile Forms” option in the Scans section) or fetch Events that have occurred outside of their Geofenced area (via selecting the “Only Show Out of Range Scans”).
These detailed filtering options will help you find exactly what you’re looking for, every single time.
Step 4: View, Analyze and Export
Once your selections and filters are set, simply click on the “Refresh” button -or toggle the Auto-Refresh button (“Auto”) to enable the auto-refreshing of the Events Browser.
All relevant Events will instantly appear for your review. You can also Export this View into an Excel or PDF file simply by clicking on the “Export To:” button.
If you need more space to view the Events list, you can minimize the Map above the Events Browser. Alternatively, you can expand the Map to see where each event occurred in its geographic context, adding a valuable layer of insight.
You can also double-click on each Event to have a detailed breakdown of all the relative data (like the respective time stamps, the coordinates etc.)
With these simple steps, you can easily keep track of your operations and ensure that all critical events are right at your fingertips!
