Incident Τypes

image_pdfimage_print

Incidents are specific facts that bear a high level of importance and are the cornerstone of every guard tour. You can access your company’s Incidents panel by clicking on the “Resolution Center” tab and selecting “Incident Types”.

Incidents panel

Depending on your company’s needs and the assets you have to manage, you can add new incidents and edit or remove the existing ones.
The panel is composed by a toolbar of actions and a list of your security company’s Incidents. This list is being sent to each mobile device connected with a guard ID of your company account. Any changes to this list are also sent to each of your guard IDs.

Add an Incident

By clicking “Add Incident” a new popup dialog (as shown on the right) shall come up.

You have to provide:

  • A unique name for the new Incident
  • A unique code for the new Incident
  • Its Severity

After filling in the fields, the newly created Incident shall appear in the list of Incidents.

Edit an Incident

To edit an Incident you have to first select one from the list of your company’s Incidents.

After selecting from the list, you can click on “Edit” and a popup dialog similar to the one of adding an Incident shall come up:

Likewise adding an Incident you can edit:

  • The name of an existing Incident
  • The code of an existing Incident
  • Its Severity

Delete an incident

To remove an Incident you have to select one from the list of your company’s Incidents.

After selecting from the list, you can click on “Remove”, which in turn will bring up a confirmation popup dialog. By clicking on the “Confirm” button, the Incident shall disappear from the list of Incidents.

Go to Top