Incidents are specific facts that bear a high level of importance and are the cornerstone of every guard tour. You can access your company’s Incidents panel by clicking on the “Resolution Center” tab and selecting “Incident Types”.
Incidents panel
Add an Incident
By clicking “Add Incident” a new popup dialog (as shown on the right) shall come up.
You have to provide:
- A unique name for the new Incident
- A unique code for the new Incident
- Its Severity
After filling in the fields, the newly created Incident shall appear in the list of Incidents.
Edit an Incident
To edit an Incident you have to first select one from the list of your company’s Incidents.
After selecting from the list, you can click on “Edit” and a popup dialog similar to the one of adding an Incident shall come up:
Likewise adding an Incident you can edit:
- The name of an existing Incident
- The code of an existing Incident
- Its Severity
Delete an incident
To remove an Incident you have to select one from the list of your company’s Incidents.
After selecting from the list, you can click on “Remove”, which in turn will bring up a confirmation popup dialog. By clicking on the “Confirm” button, the Incident shall disappear from the list of Incidents.
