Issues can be handled through “Resolution center” menu, located in the web application, at the top menu bar.
There are 2 sub-menus there:
Issue Management: Here you can handle your issues from the moment they were reported until they are resolved. Issue Management page contains the following tabs:
For more information on each tab, please visit the relevant section in this documentation.
Incident Types: In this page, you can add new Incident type or change your Incident type settings.